- Medilab Diagnostics
- Website
Lab tests booked in 60 seconds
A booking website and patient app that moved test bookings, home sample collection and reports online.
Headline result
+186%
Online test bookings
- Online test bookings
- +186%
- Front-desk calls
- -52%
- Reports delivered online
- 24h
The work
Inside the project
5 images · tap any to enlarge
The challenge
Medilab's front desk spent most of the day on the phone: patients calling to ask for prices, book home sampling and check whether reports were ready. Walk-ins waited while staff answered calls.
What we did
-
Built a test catalogue with clear prices, preparation instructions and turnaround times for 2,000+ tests
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Added two-step booking for home sample collection with live time slots
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Launched a patient app that sends reports as secure PDFs the moment they are signed off
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Connected WhatsApp reminders for fasting tests and collection times
-
The result
Within four months online bookings overtook phone bookings, and the front desk went back to looking after the patients in front of them.
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